We try our best to provide service and full customer support, we will try to reply to any emails within 72 hours. If you shop or purchase anything from www.phasemoto.com you accept all our conditions and policy. Use our website wisely and double check your cart before purchasing to avoid any shipping/ordering issues. Our pricing is based in USA dollars. We are a New Jersey based company and will try to return any emails during our regular working hours 10am-6pm EST Monday-Friday. We will be closed all major holidays.