FREQUENTLY ASKED QUESTIONS

A. This is not your regular iron on transfer, the name and number is heat pressed and into the jersey as it is part of the design. Like the top tier pro jerseys, same design. Each name and number will be 100% custom. You will have the choice of 4 font designs for the name and number, it is an additional $49.99 charge. Please make sure everything is spelled correctly and the number is correct before time of purchase. The sublimated name and number will be heat pressed into the garment and will become part of the fabric. This process will leave you with a more breathable, soft feel to the jersey. The best part is that the name/graphics/number will never peel or wear off!

A. For as long as the name you want on the backside of the jersey we allow up to 12 letters. We allow up to 3 digit numbers. We will sublimate the name and number white or black depending on color of jersey you have chosen to purchase. We are priced lower than other companies that offer this option let alone other companies who offer iron on transfers that will eventually peel off and wear and crack over time. Our process will never crack/peel or be bulky like the classic iron on transfers, Sublimation name and number is ahead of the curve and now we are offering it as an additional fee to our customers. 

A. If the jersey has a custom name and number on it and is processed we do not accept returns. If we spell the name or entered the incorrect number we will issue a refund or replacement. We will match exactly what was submitted or how a name is spelled out from your order so please double check your spelling and correct number before submitting the purchase. All sale items or item orders submitted with a promo code or discount code are final sale. Any jerseys or apparel with rider customization is FINAL SALE.

A. Phase Moto is always looking for new team riders and want to help as much as we can throughout your racing season but if you submit your racing resume and don't hear anything back its nothing against you. Its either we have a full roster for the year and hopefully can help you in further assistance and customer service but we will try to reply within 72 hours. If you aren't accepted it has nothing to do with your racing skills or resume, our rider support team might be full for the year. We are racers and know that rider support is key for both riders and for the company. Any specific questions feel free to reach out to us  support@phasemoto.com

A. Our pre order sale assures you will get our limited release set of gear or apparel of your liking. It will take up to 4-5 weeks to obtain and then about a week to distribute. Sometimes longer in cases, we try our best to handle all orders and get them out asap. Some leads times may be longer than others depending on the time of the year. There is no guaranteed delivery time but we try to get it to the customer asap and the custom name and number will take longer if the jersey is sublimated, please allow added time for extra for custom name and number and special order items. Please inquire with any questions at info@phasemoto.com

Q. USE OF PROMO CODES-
A. All promo codes are used for sales/riders and supports of the brand.  We DO NOT offer promo codes on club items as they are custom made for each club or organization. Any purchase made with a promotion code does not apply for returns unless the order was sent with the wrong size/color/misspelled or printed the jersey customization. Any issues on our end with printing or mispelling/ sizing etc we will fully take responsibility for. We will print exactly what was entered in the rider customization area, exactly as you put it... double check your spelling before submitted. We print majority of last name customization in upper case unless noted. All items placed with a promo code are FINAL SALE. Any sale items are FINAL SALE. If your item is delayed or out of stock we will also offer a credit, or exchange for another item. Some items will have a longer lead time, please just bare with us, we appreciate the support.