FREQUENTLY ASKED QUESTIONS

Phase Moto — Frequently Asked Questions

 

Q: What is our Sublimated Name & Number Customization?

A: This is not a regular iron-on transfer. Your name and number are heat-pressed directly into the fabric as part of the jersey’s design—just like pro-level jerseys.

  • 100% Custom: Choose from 4 font options for your name and number.
  • Additional Fee: $49.99 per jersey.
  • Durable & Comfortable: No peeling, cracking, or bulk—just a breathable, soft finish.
    ✅ Important: Please double-check your spelling and number before submitting your order.

 

Q: How Many Letters and Numbers Can I Have?

A:

  • Up to 12 letters for the name on the back.
  • Up to 3 digits for the number.
  • Colors will be white or black depending on your jersey color choice.
  • Our sublimation process is priced lower than other companies and won’t crack or peel like iron-on transfers.

Q: Can I Return My Sublimated Jersey?

A:

  • No returns on custom name and number jerseys once processed.
  • If we make a mistake (misspelled name or wrong number), we’ll refund or replace it.
  • Final Sale: All sale items, promo code orders, or custom rider gear are FINAL SALE.

Q: I Didn’t Hear Back from Rider Support After Submitting My Resume?

A:

We appreciate every rider application. If you don’t hear back, it usually means:

  • Our team roster is full for the year.
  • We aim to respond within 72 hours.
  • It’s not a reflection on your skills — feel free to reach out with questions:
    📧 support@phasemoto.com

Q: Pre-Order — When Will It Arrive?

A:

  • Pre-orders guarantee your set.
  • Allow 4–5 weeks for production, plus about 1 week for shipping.
  • Custom name and number orders may take additional time.
  • Lead times vary by season.
  • For updates or questions: 📧 info@phasemoto.com

Q: Use of Promo Codes

A:

  • Promo codes apply to select items and rider support — NOT club items.
  • No returns on items purchased with a promo code, unless:
    • We shipped the wrong size/color.
    • We printed your customization incorrectly.

  • Final Sale: All promo code orders and sale items.
  • If an item is delayed or out of stock, we may offer store credit or an exchange.
  • Double-check all customization spelling before submitting. We print exactly as entered—most names in UPPER CASE unless specified.

 

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@PHASEMOTOCO