FREQUENTLY ASKED QUESTIONS
Phase Moto — Frequently Asked Questions
Q: What is Sublimated Name & Number Customization?
A:
This is not a standard iron-on. Your name and number are heat-pressed directly into the fabric as part of the jersey’s design — just like pro-level gear.
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100% Custom: Choose from 4 font options
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Additional Fee: $49.99 per jersey
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Durable & Comfortable: No cracking, peeling, or bulk — just a soft, breathable finish
✅ Important: Double-check spelling and number before submitting. We print exactly as entered.
Q: How Many Letters and Numbers Can I Use?
A:
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Up to 12 letters for the name on the back
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Up to 3 digits for the number
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Font color: White or black, depending on jersey design
Our sublimation process is built to last — no cracking or peeling like cheaper iron-on options, and at a lower price point than many competitors.
Q: Can I Return My Sublimated Jersey?
A:
❌ No returns on custom name & number jerseys once processed.
✅ If we made an error (misspelled name or wrong number), we’ll replace or refund the jersey.
⚠️ Final Sale applies to:
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Custom rider gear
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Sale items
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Orders placed using promo codes
Q: I Didn’t Hear Back from Rider Support After Submitting My Resume?
A:
We appreciate every application — if you didn’t hear back, it usually means:
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Our Rider Support Program is currently full
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We aim to respond within 72 hours
This is not a reflection of your skill — feel free to follow up with questions:
📧 support@phasemoto.com
Q: When Will My Pre-Order Arrive?
A:
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Pre-orders guarantee your item
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Estimated lead time: 4–5 weeks for production + 1 week shipping
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Custom name/number orders may take longer
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Timelines may vary based on season or demand
For order updates: 📧 info@phasemoto.com
Q: Can I Use a Promo Code on All Items?
A:
Promo codes are only valid on select items and rider support gear. They cannot be used on:
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Club store items
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Custom jerseys
Promo Code Orders Are Final Sale, unless:
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We sent the wrong size or color
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We printed your customization incorrectly
⚠️ Always double-check name spelling and number before submitting — we print exactly what you enter (most names in ALL CAPS unless noted).