FREQUENTLY ASKED QUESTIONS
Phase Moto — Frequently Asked Questions
Q: What is our Sublimated Name & Number Customization?
A: This is not a regular iron-on transfer. Your name and number are heat-pressed directly into the fabric as part of the jersey’s design—just like pro-level jerseys.
- 100% Custom: Choose from 4 font options for your name and number.
- Additional Fee: $49.99 per jersey.
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Durable & Comfortable: No peeling, cracking, or bulk—just a breathable, soft finish.
✅ Important: Please double-check your spelling and number before submitting your order.
Q: How Many Letters and Numbers Can I Have?
A:
- Up to 12 letters for the name on the back.
- Up to 3 digits for the number.
- Colors will be white or black depending on your jersey color choice.
- Our sublimation process is priced lower than other companies and won’t crack or peel like iron-on transfers.
Q: Can I Return My Sublimated Jersey?
A:
- No returns on custom name and number jerseys once processed.
- If we make a mistake (misspelled name or wrong number), we’ll refund or replace it.
- Final Sale: All sale items, promo code orders, or custom rider gear are FINAL SALE.
Q: I Didn’t Hear Back from Rider Support After Submitting My Resume?
A:
We appreciate every rider application. If you don’t hear back, it usually means:
- Our team roster is full for the year.
- We aim to respond within 72 hours.
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It’s not a reflection on your skills — feel free to reach out with questions:
📧 support@phasemoto.com
Q: Pre-Order — When Will It Arrive?
A:
- Pre-orders guarantee your set.
- Allow 4–5 weeks for production, plus about 1 week for shipping.
- Custom name and number orders may take additional time.
- Lead times vary by season.
- For updates or questions: 📧 info@phasemoto.com
Q: Use of Promo Codes
A:
- Promo codes apply to select items and rider support — NOT club items.
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No returns on items purchased with a promo code, unless:
- We shipped the wrong size/color.
- We printed your customization incorrectly.
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- Final Sale: All promo code orders and sale items.
- If an item is delayed or out of stock, we may offer store credit or an exchange.
- Double-check all customization spelling before submitting. We print exactly as entered—most names in UPPER CASE unless specified.
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